HCLTech Graduate Trainee Service Desk Recruitment 2026 - Apply Now

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HCLTech Graduate Trainee Recruitment 2026 – Service Desk Fresher Job

HCLTech is hiring Graduate Trainees for its Service Desk team in Noida. This opportunity is suitable for graduates interested in IT support, troubleshooting and infrastructure operations.

1. Job Details

Company	HCLTech
Role	Graduate Trainee – Service Desk
Location	Noida, Uttar Pradesh
Level	Campus Beginner

2. Responsibilities

• Provide first-line technical support.
• Handle support requests through phone, email, chat and ticketing tools.
• Troubleshoot hardware and software problems.
• Investigate basic network and application issues.
• Assist users with passwords and account access.
• Escalate unresolved issues to specialist teams.
• Maintain accurate incident documentation.

3. Skills to Prepare

• Windows basics
• Microsoft 365
• Networking fundamentals
• DNS and DHCP
• Ticketing systems
• Customer communication

4. Interview Questions

• What is DNS?
• What is DHCP?
• What is an IP address?
• Difference between router and switch?
• How would you troubleshoot internet connectivity?
• What is an SLA?
• What is a Service Desk?

5. Application Process

APPLY ON OFFICIAL HCLTECH WEBSITE

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